This Refund Policy explains how refunds are handled for services provided by Scaling Funnels. Because our services are custom-built for each client, our approach to refunds reflects the nature of that work.
Our services — sales funnel development, CRM setup, workflow automation, lead generation systems, SEO-optimized websites, and appointment automation — involve custom strategy, planning, and build work carried out specifically for your business from the point an engagement begins.
If you decide not to proceed after a strategy session but before any deposit has been paid or work has started, no charges apply.
Once a deposit has been paid and work has commenced, that deposit covers the strategy, planning, and initial build work already carried out and is generally non-refundable, as it reflects time and resources already committed to your project.
If you choose to cancel a project after work has started, you will be invoiced for the work completed up to that point. Any amount paid beyond the value of completed work may be refunded, at our discretion, after review.
Once a funnel, CRM system, website, or automation workflow has been delivered and approved by you, it is considered complete, and fees for that deliverable are non-refundable.
If your engagement includes our guarantee — that we will help you scale, or we keep working for free — this means we continue refining and optimizing your system at no additional cost until the agreed outcome is reached, as set out in your service agreement. It is a commitment to continued work, not a cash refund.
To request a refund, contact us with your project details and the reason for your request. We will review your case individually, as refund eligibility depends on the stage and nature of the work completed.
Approved refunds will be processed within a reasonable timeframe, typically within 14 business days, using the original payment method where possible.
For any refund request or question about this policy, reach us at info@scalingfunnels.online or +234 812 755 2710.